With the help of the text messaging and the fault map, you inform customers of a possible unexpected water supply interruption, other acute situation or a future service outage. By enhancing communication, you significantly improve customer satisfaction. Communication can be targeted at the general public or the subscription customers, or both.
Use network follower to locate customer connected to the network and see to whom text message with fault map should be sent. Feature may work differently in each GIS product.
Specify the geographic area within which customers will be notified of the incident. Feature may work differently in each GIS product.
Create a public fault map that goes with the text message to customers. The fault map can also be placed on the network company's own website.
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